The $20-billion super fund REST Industry Super has signed a five-year contract with administration provider AAS.
The contract is a continuation of the 20-year relationship between the two organisations and will see AAS continue to supply REST and its 1.9 million members with full administrative and call-centre services.
"This is recognition that AAS is well placed to provide outstanding services to our members and employers," REST Industry Super chief executive Damian Hill said.
"REST has worked with AAS since 1992 and one of the most important reasons for this long relationship is the fact that, like us, they are committed to continuous improvement and ongoing investment."
Over the past four years, AAS has spent more than $150 million on technology improvements and staff training.
Over the next 12 to 18 months, REST and AAS will introduce a range of initiatives, including increasing staff training, implementing new systems, applying new governance standards and improving the offerings to allow multi-channel communications and greater self-service.
The fund will also increase its focus on efficiency, such as converting more employers to pay super contributions electronically, as well as measures that provide greater feedback from members and employers, in line with the Stronger Super reforms.
