Emma Gray previously served as chief data officer, spearheading the bank’s data strategy, including how its data is defined, gathered, managed and protected. In her new role she will drive automation to improve customer experience and will report to Maile Carnegie, group executive digital and Australia transformation.
“The effective use of data, insights and automation will be a key in preparing the bank for the future, particularly as we respond to the challenges presented by COVID-19,” said CEO Shayne Elliott. “Emma is an experienced international executive with significant experience in data and customer insights and the creation of this new group executive role recognises the critical role of data, insights and automation has in the continued digital transformation of ANZ.”
Ms Gray joined ANZ in 2016. She previously spent three years at Woolworths, where she most recently served as chief loyalty and data officer, reporting to the CEO. Prior to that, she was a partner at Bain & Company and has worked across the US, Europe and Australia for 15 years.
