NAB is adding 500 new employees to support businesses across Australia through COVID-19. The recruitment spree comes on top of 52 new roles at NAB’s private bank and 400 people hired to “directly support” customers experiencing COVID-19-related difficulty.
“Businesses will drive Australia’s economic recovery and rebound and NAB wants to be there to support them,” said Andrew Irvine, group executive for NAB’s business and private bank.
“Creating new jobs, and bolstering our team to support small business are critical right now as we help businesses through the pandemic and then get the engine room of the economy firing again…This is a significant investment in new jobs and demonstrates our commitment to be the bank of choice for Australian businesses.”
The appointments are also aimed at helping NAB grow its market share in business and private banking by accelerating service simplification and the rollout of “innovative digital products that will help (customers) succeed”.
“Our bankers are very active in supporting the bright spots of the economy such as agriculture where we lend $1 in every $3 to Australian farmers and where we have seen a surge in activity amid drought-breaking rains and higher livestock prices,” Mr Irvine said.
NAB has invested heavily in its workforce through COVID-19, rolling out a financial education program in June that will see its roughly 34,000 employees go back to banking school through a financial education program in partnership with the Financial Services Institute of Australia (FINSIA).
“We want the very best bankers in Australia, and globally, to be at NAB,” said NAB CEO Ross McEwan.
“That’s how we will serve our customers well… By lifting the quality of service we provide and setting clearer, more consistent expectations of conduct, NAB will raise the bar for professionalism within the financial services industry.”
