ANZ chief executive Shayne Elliott announced a raft of changes to the bank’s salaried advice channel on Monday following scrutiny of its remuneration practices at the royal commission.
Employed advisers of ANZ will no longer have their bonuses calculated with reference to sales targets, said Mr Elliott, admitting it was well overdue.
“We know it has taken too long for changes to occur, so where we see solutions we will act. That’s why we are getting on with these initiatives now,” he said.
Bonuses for employed ANZ advisers will now be assessed based on “customer satisfaction, ANZ values, and risk and compliance standards”, according to an ANZ statement.
ANZ has also announced that its advisers will have their contracts terminated if they fail two compliance audits.
The bank will only employ new advisers who have a relevant undergraduate degree and industry certification, and existing planners will be required to be enrolled in further necessary training by January 2019.
When it comes to compensation, ANZ said it will commit to completing compensation on “about 9,000 inappropriate advice cases by the end of the year”. ANZ will also offer a free advice review for “any of our financial planning customers who may have concerns about their current financial position”.
ANZ announced it would sell its aligned dealer groups to IOOF in October 2017. The bank will retain its salaried adviser business.
Commenting on the new measures, Mr Elliott said, “Financial advice is an important part of the services we offer, but it’s also an area where we’ve failed some of our customers.
“It is important customers feel confident in the quality and trustworthiness of seeking advice so they can save for retirement and protect the things they care about in a complex system.”
