WLM Financial Services is focusing on growing its business and improving the efficiency of its programs and communication with clients.
“We’re looking to grow both sides of the business, so we may be looking at acquisition or mergers with accounting firms and/or planning firms,” WLM Financial Services director Matthew Walker told InvestorDaily.
“We are in discussions with a number of people. We’ve been in discussions with a number of people for a while.”
Walker said expanding a business was a difficult process because finding a good cultural fit was necessary.
“The process is a difficult one, but we are actively in the market, we are actively talking to people on both the accounting and financial planning sides and moving forward from there,” he said.
WLM has also taken on programs to help lift its organic growth through sales, training and boosting referral networks internally.
The company has also recently replaced all its technology, so it is now looking to use that technology to create a better service and communicate with clients more effectively.
“In today’s environment, everyone is a little bit concerned with what is going on, so the more information we can give our clients in an efficient way will help improve the service and their degree of comfort knowing that we’re on top of things,” Walker said.
For example, the use of a new cloud-computing service provided a much more efficient process, he said.
“In the meantime, we’re doing a lot of soft skills training with our staff and communication on how to work with clients more effectively,” he said.
