Platform providers have out rated regulators, dealer groups and industry associations as the key givers of support to financial planners during the global financial crisis (GFC), an industry survey has found.
The survey by independent superannuation and investment firm, Wealthtrac, found 85 per cent of those surveyed rated the support from their platform providers during the GFC as 16 per cent excellent, 21 per cent good and 47 per cent neutral.
Dealer groups achieved a 10.5 per cent excellent rating, 15.8 per cent good and 31.6 per cent neutral.
Industry associations recorded zero excellence, 22 per cent good, and 22 per cent neutral, with regulators rating 15 per cent neutral.
Of the respondents, 27 per cent said both industry associations and the regulators provided a low level of support.
The survey also found that while 60 per cent of advisers said most of their clients lost money during the GFC, more than 50 per cent said they gained new clients during this time.
"I believe that this shows that Australian investors still understand the value of good advice - and that they have not turned their backs on the adviser model," Wealthtrac managing director and chief executive Matthew Johnson said.
"However, many advisers have changed some features of their business as a result of the GFC - these mainly relate to enhanced risk management strategies, which should be seen as a positive step for the industry and their clients."
The Wealthtrac survey was conducted last month.
