The industry fund has changed its insurance application options and 'personalised' its case management claims, according to a statement released yesterday.
UniSuper is also rolling out a new tool that will allow members to make changes to their insurance in real time.
Other benefits for members include an electronic data exchange between UniSuper and TAL, shorter timeframes for cover changes, real-time updates to tracking claims and improved process efficiency.
UniSuper chief executive Kevin O'Sullivan said the way superannuation funds engage, educate and inform members is becoming increasingly important.
“Members expect to be able to do more online with businesses and universities moving into the digital age,” he said. “As well as bringing members flexible and online insurance application options, UniSuper is also very proud of a large body of work that is personalising our claims service.
“UniSuper aims to provide each claimant with a professional, timely and personal level of service throughout the claim process. As much as we can, there will be one contact during claims processing from start to finish.”
